Terms of service

Welcome to Aloura. These Terms of Service ("Terms") govern your use of our website https://aloura.com and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

1. General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon being posted on this page.

2. Products

We make every effort to display our jewelry as accurately as possible. However, actual colors, finishes, and appearance may vary slightly depending on your device's screen settings.

All products are subject to availability. We reserve the right to discontinue or limit any product without prior notice.

3. Pricing

All prices displayed on our website are listed in the selected currency and may be changed without prior notice.

We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been placed.

4. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to:

  • Refuse or cancel any order
  • Limit purchase quantities
  • Cancel orders suspected of fraud or unauthorized activity
  • Request additional information before processing an order

5. Payment

We accept secure payments through trusted payment providers.

By placing an order, you confirm that you are authorized to use the selected payment method.

6. Shipping

Shipping times are estimates only and may vary due to courier delays, customs inspections, weather conditions, or other circumstances beyond our control.

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy before making a purchase.

8. Intellectual Property

All content on Aloura, including but not limited to:

  • Logos
  • Images
  • Product photographs
  • Product descriptions
  • Graphics
  • Designs
  • Text
  • Website layout

is the property of Aloura and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

9. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Attempt unauthorized access to our systems
  • Upload malicious software or harmful code
  • Interfere with the operation or security of the website
  • Use our content for unlawful purposes

10. Limitation of Liability

To the fullest extent permitted by law, Aloura shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product purchased.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Aloura

Website: https://aloura.com

Email: support@aloura.com

Business Location: United Arab Emirates