Refund policy

At Aloura, customer satisfaction is our priority. We take pride in offering high-quality jewelry and strive to ensure every purchase meets your expectations. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, packaging, certificates (if applicable), and accessories must be included.
  • The item must not show signs of wear, damage, or alteration.
  • A valid proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned:

  • Earrings
  • Personalized or custom-made jewelry
  • Engraved items
  • Gift cards
  • Items marked as Final Sale or Clearance

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable, unless the return is due to our error.

Exchanges

We currently offer exchanges only for items that arrive damaged or defective, or if an incorrect product was sent.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs.

Order Cancellation

Orders may be canceled within 12 hours of placing the order.

Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Aloura

Website: https://aloura.com