Shipping policy

Thank you for shopping with Aloura. We are committed to delivering your jewelry safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During promotional periods or holidays, processing times may be slightly longer.

Shipping Time

United Arab Emirates

  • Standard Delivery: 2–5 business days
  • Express Delivery (if available): 1–2 business days

International Shipping

We proudly ship to selected countries worldwide.

Estimated delivery time:

  • 5–10 business days, depending on the destination and customs processing.

Please note that international delivery times may vary.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Free shipping may be offered on qualifying orders during special promotions or above a specified order value.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer.

Delivery Address

Please ensure your shipping address is accurate and complete before placing your order.

Aloura is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we work with reliable shipping partners, unexpected delays due to weather, customs inspections, courier issues, or public holidays may occasionally occur.

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Website: https://aloura.com