Privacy policy

Welcome to Aloura ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Aloura.com or purchase our products.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through trusted payment providers)
  • Order history
  • IP address
  • Device information
  • Browser type
  • Website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Respond to your inquiries
  • Send promotional emails and special offers (only if you choose to receive them)

3. Payment Security

Your payment information is processed through secure third-party payment gateways. We do not store your complete payment card details on our servers.

All transactions are encrypted using industry-standard security technologies.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Analyze website traffic
  • Improve website performance
  • Deliver a better shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and delivery companies
  • Marketing platforms
  • Website hosting providers
  • Analytics services

These partners only receive the information necessary to perform their services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

Although we take every reasonable precaution, no internet transmission can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your personal information

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Website: https://aloura.com